Terms & Conditions

Effective Date: August 20, 2026

Introduction and Acceptance of Terms

These Website Terms and Conditions (“Terms”) govern your access to and use of the website located at www.midorthoneuro.com (the “Site”), which is operated by Midlands Orthopaedics and Neurosurgery, P.A. (“the Practice,” “we,” “us,” or “our”).

By accessing, browsing, or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.

If you do not agree with these Terms, you should discontinue use of the Site.

These Terms apply only to use of the public-facing Site. Separate agreements, policies, notices, consent forms, financial policies, and other terms may apply to medical treatment, patient accounts, payment arrangements, surgery, insurance, the Patient Portal, Direct Scheduling, and other healthcare services.

Website Purpose

The Site is provided primarily for general informational and administrative purposes. It may provide information concerning:

The Practice and its providers
Orthopaedic and neurosurgical services
Medical specialties and treatment options
Practice locations and office information
Patient resources and educational materials
Appointment and scheduling options
Insurance and financial information
Self-pay and bundled pricing information
Forms and patient documents
Medical record requests
Second opinions
Workers’ compensation resources
Employer and benefit advisor information
Career opportunities
Links to third-party resources and services

Information available through the Site is intended to assist visitors in learning about the Practice and accessing available resources. It is not intended to replace direct communication with a qualified healthcare professional.

No Medical Advice

Content provided on the Site is for general informational and educational purposes only and does not constitute medical advice, diagnosis, treatment, or a recommendation regarding any specific medical condition or course of treatment.

Medical information presented on the Site cannot account for an individual patient’s medical history, symptoms, physical condition, medications, diagnostic results, or other circumstances.

You should not rely on information contained on the Site as a substitute for consultation with a qualified healthcare provider.

Always seek the advice of an appropriately qualified healthcare professional regarding questions concerning a medical condition, diagnosis, treatment, procedure, medication, or healthcare decision.

No Physician-Patient Relationship Created by Website Use

Accessing or using the Site does not create a physician-patient, provider-patient, fiduciary, confidential, or other professional healthcare relationship between you and the Practice or any of its physicians, advanced practice providers, therapists, employees, contractors, or affiliated healthcare professionals.

A physician-patient or provider-patient relationship is established only through appropriate clinical processes and acceptance by the Practice or applicable healthcare provider.

Submitting an appointment request, accessing educational materials, sending an email, completing an online form, or otherwise communicating through or in connection with the Site does not by itself establish a physician-patient relationship.

Medical Emergencies

THE SITE IS NOT INTENDED FOR MEDICAL EMERGENCIES.

Do not use the Site, standard email, online forms, scheduling tools, or other website features to request emergency medical assistance.

If you believe you are experiencing a medical emergency, call 911 or seek immediate treatment from an appropriate emergency medical facility.

Website communications may not be monitored continuously and should never be relied upon when immediate medical attention is required.

Accuracy of Medical and Website Information

The Practice makes reasonable efforts to provide accurate and useful information through the Site. However, medical knowledge, treatment options, provider availability, insurance participation, pricing, office hours, services, technologies, and other information may change.

We do not warrant that all Site content is complete, current, accurate, or applicable to your particular circumstances.

Information on the Site should therefore be verified directly with the Practice when it may affect medical, scheduling, insurance, financial, or other important decisions.

No Guarantee of Medical Outcomes

Information regarding procedures, treatments, therapies, surgery, rehabilitation, pain management, or other healthcare services does not constitute a promise or guarantee of any particular medical outcome.

Individual results vary based upon numerous factors, including a patient’s diagnosis, health history, physical condition, compliance with treatment recommendations, and other circumstances outside the Practice’s control.

Nothing on the Site should be interpreted as a representation or guarantee regarding the success, safety, appropriateness, or outcome of any medical procedure or treatment.

Patient Portal

The Site provides access to a Patient Portal operated through a third-party healthcare technology provider.

The Patient Portal is a separate application and may be governed by additional terms of use, privacy policies, security practices, and applicable healthcare laws.

Information submitted through the Patient Portal may include medical or other sensitive information and is handled separately from general public-facing Site activity.

Your use of the Patient Portal may therefore be subject to terms and conditions established by the applicable portal provider in addition to policies maintained by the Practice.

The Practice does not control the independent technology, availability, or security practices of third-party portal providers.

Direct Scheduling and Appointment Requests

The Site may provide access to online scheduling or appointment-request functionality operated by the Practice or a third-party scheduling provider.

Submitting an appointment request does not necessarily guarantee that an appointment has been scheduled or accepted.

Appointments are subject to provider availability, medical appropriateness, insurance requirements, referral requirements, scheduling procedures, and confirmation by the Practice or applicable scheduling system.

Users are responsible for reviewing appointment confirmations and contacting the Practice if they are uncertain whether an appointment has been successfully scheduled.

HIPAA and Protected Health Information

The public-facing Site is not intended to serve as a general-purpose platform for transmitting Protected Health Information (“PHI”) or other sensitive clinical information.

Certain designated systems accessible through the Site, such as secure patient intake forms, the Patient Portal, or Direct Scheduling platforms, may be designed to process health information in environments subject to applicable HIPAA requirements.

These secure systems are distinct from the general public-facing Site.

Do not transmit PHI, detailed medical histories, Social Security numbers, insurance information, diagnostic records, or other sensitive information through standard website functions or ordinary email unless specifically instructed to do so through an authorized secure process.

Email Communications

The Site may display email addresses that allow visitors to communicate with Practice personnel through their personal email applications.

Standard email is not necessarily encrypted or secure. You should not use ordinary email to transmit sensitive medical information, PHI, financial information, Social Security numbers, or other confidential information unless appropriate security measures are used.

By choosing to communicate through ordinary email, you acknowledge the security risks associated with electronic communications.

Email communications should not be used for medical emergencies or other matters requiring immediate attention.

Online Forms

Certain forms accessible through the Site may be provided through secure third-party platforms.

You agree to provide accurate and complete information when submitting forms and to use designated secure systems when requested by the Practice.

Third-party form providers may maintain their own privacy policies, security practices, and terms governing use of their platforms.

The Practice is not responsible for inaccurate information supplied by users or for technical failures occurring within independently operated third-party systems beyond the Practice’s reasonable control.

Patient Resources and Educational Materials

The Site may provide patient packets, surgery instructions, questionnaires, referral forms, educational materials, financial documents, medical record forms, and other downloadable or electronic resources.

These materials are provided for convenience and general informational or administrative purposes.

Forms and instructions may be revised periodically. Patients should follow the most current instructions provided directly by their healthcare provider or Practice staff if those instructions differ from materials available on the Site.

Pricing and Cost Information

The Site may provide pricing, bundled pricing, self-pay rates, estimates, or other information concerning the anticipated cost of certain healthcare services.

Unless expressly stated otherwise, website pricing is informational and does not constitute a binding quote, guarantee, or promise regarding the final amount owed.

Actual costs may vary based upon factors including:

Services actually performed
Medical complexity
Additional procedures or testing
Provider recommendations
Facility selection
Insurance coverage
Deductibles
Copayments
Coinsurance
Eligibility requirements
Third-party charges
Changes in treatment

Patients should contact the Practice and, when applicable, their insurance provider for information concerning expected financial responsibility.

Insurance Information

Information regarding insurance plans, networks, coverage, or benefits is provided for general informational purposes and may change without notice.

Participation by a physician, facility, or Practice in an insurance network does not guarantee coverage for a particular service or procedure.

Insurance coverage and benefits are determined by the patient’s insurance plan and insurer.

Patients are responsible for confirming coverage, referral requirements, authorization requirements, deductibles, copayments, coinsurance, and other financial obligations directly with their insurance carrier when appropriate.

Third-Party Healthcare Providers and Facilities

Certain services discussed on the Site may involve hospitals, ambulatory surgery centers, laboratories, imaging providers, pharmacies, therapists, or other healthcare organizations.

These organizations may be legally and operationally separate from the Practice.

The Practice does not control the policies, billing practices, availability, technology, or independent professional decisions of unrelated third-party healthcare providers or facilities.

Separate terms, privacy practices, consent requirements, and financial obligations may apply when you receive services from such organizations.

Third-Party Websites and Applications

The Site may contain links to third-party websites, portals, applications, payment services, scheduling systems, educational resources, maps, social media services, or other external platforms.

These links are provided for convenience and do not necessarily constitute endorsement of the third party or its products, services, content, policies, or practices.

Once you leave the Site or access a separately operated third-party service, your activity may be governed by that third party’s terms and privacy policies.

The Practice is not responsible for the availability, security, accuracy, content, or practices of independently operated third-party websites or services.

Third-Party Technology Providers

The Practice may rely upon third-party technology providers to support website hosting, analytics, advertising, scheduling, patient communications, forms, call tracking, portal access, and other functions.

These third parties may operate under their own terms, privacy policies, security standards, and service conditions.

Use of a third-party feature may require you to agree separately to terms established by the applicable provider.

Call Tracking and Call Recording

Telephone numbers displayed on the Site may, in certain circumstances, utilize call-tracking technology for advertising measurement and campaign attribution.

Calls placed through certain tracking numbers may be recorded after appropriate notice is provided.

Call tracking and recording technologies may be operated by third-party service providers and may be subject to their respective policies.

Do not disclose information during a recorded call that you do not wish to be included in the recording, except as reasonably necessary for the purpose of your communication.

Cookies, Analytics, and Advertising Technologies

The Site may use cookies, pixels, analytics technologies, advertising tags, remarketing technologies, and similar tools to operate the Site, understand website usage, measure advertising effectiveness, and improve the visitor experience.

These technologies may be operated by third-party service providers.

Additional information concerning the collection and use of information through these technologies is provided in the Practice’s Website Privacy Policy.

Your continued use of the Site is subject to the applicable privacy and cookie choices made available to you.

Website Privacy Policy

Your use of the Site is also subject to the Practice’s Website Privacy Policy.

The Website Privacy Policy explains how information may be collected, used, disclosed, and retained in connection with the public-facing Site.

These Terms and the Website Privacy Policy should be read together.

If you are a patient, the handling of Protected Health Information in connection with healthcare services is also governed by the Practice’s separately published Notice of Privacy Practices and applicable law.

Notice of Privacy Practices

The Practice maintains a separate Notice of Privacy Practices addressing the use and disclosure of Protected Health Information in connection with treatment, payment, healthcare operations, and other activities regulated by HIPAA.

These Website Terms do not replace, modify, or supersede the Notice of Privacy Practices.

If a conflict exists regarding the handling of PHI, applicable healthcare law and the Notice of Privacy Practices will govern to the extent required by law.

Intellectual Property Rights

Unless otherwise indicated, the Site and its content are owned by, licensed to, or used with authorization by Midlands Orthopaedics and Neurosurgery, P.A.

Protected content may include:

Text and written materials
Graphics and illustrations
Photographs
Videos
Logos and trademarks
Provider biographies
Website design and layout
Educational materials
Downloadable resources
Software and code
Other original Site materials

Such materials may be protected by copyright, trademark, and other intellectual property laws.

Limited Permission to Use Website Content

You may access and use the Site for lawful personal, informational, and noncommercial purposes.

You may print or download reasonable portions of publicly available Site content for your personal use, provided that you do not remove copyright, trademark, attribution, or other proprietary notices.

Except as permitted by law or expressly authorized in writing by the Practice, you may not reproduce, republish, distribute, sell, license, modify, create derivative works from, or commercially exploit Site content.

Provider Names, Images, and Credentials

Names, photographs, biographies, credentials, professional information, and other identifying materials relating to Practice providers are provided solely for informational purposes.

You may not use a provider’s name, likeness, biography, credentials, photograph, or other identifying information for advertising, endorsement, impersonation, commercial promotion, artificial intelligence training, or any other unauthorized purpose.

Nothing on the Site grants a license to use a provider’s identity or likeness.

Prohibited Uses

You agree not to use the Site:

For unlawful, fraudulent, or malicious purposes
To impersonate another person
To interfere with Site security or operation
To attempt unauthorized access to servers, accounts, databases, or systems
To introduce malware, viruses, ransomware, or harmful code
To scrape, harvest, or systematically extract information without authorization
To collect personal information about providers, employees, patients, or visitors improperly
To circumvent security or access controls
To misuse forms, scheduling tools, or communications systems
To send spam or unsolicited commercial communications
To falsely represent an affiliation with the Practice
To reproduce Site content commercially without authorization
To engage in conduct that could damage or impair the Site or its users

The Practice may restrict or terminate access to the Site when it reasonably believes these Terms have been violated.

Automated Access, Scraping, and Artificial Intelligence

Except where permitted by applicable law or expressly authorized in writing by the Practice, you may not use automated systems, bots, crawlers, scrapers, data-mining tools, artificial intelligence systems, or similar technologies to systematically access, copy, reproduce, extract, compile, train upon, or commercially exploit Site content.

This restriction does not prohibit ordinary indexing by legitimate search engines operating in accordance with generally accepted web standards and the Practice’s technical directives.

User Responsibility

You are responsible for your use of the Site and for information you choose to provide through available website features.

You agree that information submitted through appointment requests, forms, or other Site-enabled services will be truthful and accurate to the best of your knowledge.

You are responsible for protecting passwords and credentials associated with third-party portals or services accessible through the Site.

If you believe your account or credentials have been compromised, you should promptly contact the applicable service provider and, where appropriate, the Practice.

Website Availability

The Practice does not guarantee uninterrupted or error-free access to the Site.

The Site may become temporarily unavailable because of maintenance, updates, network problems, cybersecurity events, third-party service interruptions, equipment failures, circumstances beyond our control, or other reasons.

We may modify, suspend, discontinue, or restrict any portion of the Site at any time without liability, subject to applicable law.

Website Security

The Practice uses reasonable measures intended to protect the Site and information under its control. However, no website, network, electronic communication system, or data-storage system can be guaranteed to be completely secure.

You acknowledge the inherent risks associated with transmitting information over the Internet.

The public-facing Site is not intended as a secure method for transmitting PHI or highly sensitive personal information unless you are specifically directed to an authorized secure platform.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

THE PRACTICE DISCLAIMS WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND SECURITY.

THE PRACTICE DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, FREE OF HARMFUL COMPONENTS, OR THAT INFORMATION PROVIDED THROUGH THE SITE WILL ALWAYS BE COMPLETE, ACCURATE, OR CURRENT.

Nothing in this section limits rights or obligations that cannot lawfully be waived or disclaimed.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MIDLANDS ORTHOPAEDICS AND NEUROSURGERY, P.A., AND ITS OWNERS, PHYSICIANS, PROVIDERS, EMPLOYEES, AGENTS, CONTRACTORS, AFFILIATES, AND REPRESENTATIVES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SITE.

This includes, without limitation, damages arising from reliance upon Site content, website interruptions, third-party services, data loss, unauthorized access, or technical failures.

These limitations apply only to the extent permitted by applicable law and are not intended to limit liability that cannot legally be excluded.

Nothing in these Terms is intended to waive or limit rights or remedies relating to professional healthcare services where such waiver or limitation would be prohibited by law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Midlands Orthopaedics and Neurosurgery, P.A., and its officers, owners, providers, employees, agents, contractors, and representatives from claims, liabilities, damages, losses, and reasonable expenses arising from your unlawful use of the Site, your material violation of these Terms, or your infringement of the rights of another person.

This provision does not apply to the extent a claim results from conduct for which indemnification cannot lawfully be required.

Governing Law and Jurisdiction

These Terms and your use of the Site shall be governed by the laws of the State of South Carolina, without regard to conflict-of-law principles, together with applicable federal law.

To the extent permitted by law, any legal action relating specifically to these Terms or use of the Site shall be brought in a court of competent jurisdiction located in South Carolina.

This provision applies to website-related disputes and is not intended to modify rights or procedures applicable to medical malpractice, professional liability, patient care, insurance disputes, or other matters governed by separate laws or agreements.

Severability

If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by law or severed as necessary.

The remaining provisions will continue in full force and effect.

No Waiver

Failure by the Practice to enforce any provision of these Terms does not constitute a waiver of that provision or of the Practice’s right to enforce it later.

A waiver of one violation or circumstance does not constitute a waiver of any subsequent violation or circumstance.

Changes to the Site and These Terms

The Practice may modify the Site, its features, services, content, or these Terms from time to time.

When material changes are made to these Terms, the Effective Date or Last Revised date will be updated.

Your continued use of the Site after revised Terms are posted constitutes acceptance of those revised Terms to the extent permitted by applicable law.

We encourage visitors to review these Terms periodically.

Entire Agreement and Relationship to Other Policies

These Terms, together with the Website Privacy Policy and any other policies expressly incorporated by reference, constitute the terms governing use of the public-facing Site.

They do not replace or supersede patient consent documents, financial agreements, insurance requirements, surgical agreements, the Notice of Privacy Practices, Patient Portal terms, third-party platform terms, or other agreements applicable to healthcare services.

Where another agreement expressly governs a particular healthcare service or transaction, that agreement will control with respect to that service or transaction.

Contact Information

Questions concerning these Website Terms and Conditions may be directed to:

Midlands Orthopaedics and Neurosurgery, P.A.
1910 Blanding Street
Columbia, SC 29201

Telephone: 803-256-4107
Website: www.midorthoneuro.com

For questions concerning medical care, appointments, medical records, billing, insurance, or other patient-specific matters, please use the appropriate contact method provided by the Practice.

For privacy-related matters, please refer to the Website Privacy Policy and the Practice’s Notice of Privacy Practices.

IMPORTANT NOTICE: These Website Terms and Conditions govern use of the public-facing Midlands Orthopaedics and Neurosurgery website. They do not constitute medical advice, do not create a physician-patient relationship, and do not replace the Practice’s Notice of Privacy Practices, patient agreements, informed consent documents, financial policies, or other documents governing healthcare services.